Rising Alcohol Duties and Packaging Fees: What It Means for UK Hospitality
By Capcon & Beavis Morgan The UK hospitality sector is facing yet another financial challenge, as recent increases in alcohol duties, upcoming waste packaging recycling fees, and potential changes to the Soft Drinks Industry Levy (SDIL) add further strain to businesses. With these changes impacting both margins and operational costs, businesses must take proactive steps […]
Good Leadership Qualities for 2025: A Guide for Housekeeping Leaders
In hospitality, housekeeping is the backbone of guest satisfaction. From maintaining immaculate rooms to ensuring smooth operations behind the scenes, housekeeping leaders play a vital role in the overall guest experience. In 2025, the expectations for housekeeping leadership extend beyond daily cleaning schedules. Housekeeping Managers, Floor Supervisors, and Directors must embrace technology, team motivation, and […]
Protecting Hospitality Businesses from Cyber Threats: The Importance of Dark Web Monitoring
The hospitality industry relies on trust. Guests hand over their personal and financial information every time they check in, book a table, or use an online reservation system. But what happens when that trust is broken? The recent Otelier data breach, which exposed the personal details of half a million hotel guests, is the latest […]
How Capcon Helps Hospitality Businesses Maximise Profitability: A Before and After Story
In hospitality, small operational inefficiencies can add up to significant financial losses. Without proper stock control and insight into sales trends, businesses often find themselves with excess stock, wasted inventory, and missed opportunities to maximise profit margins. At Capcon, we work closely with hospitality businesses to transform their approach to stock management, ensuring that they […]
Key Learning Points from the Festive Season: Practical Tips for the Year Ahead
The hospitality industry faced a busy and eventful season, with highs in guest numbers and challenges that tested operations. From unexpected shifts in demand to managing stock effectively, businesses had to stay agile. Reflecting on these experiences offers valuable lessons to prepare for a smoother and more efficient year ahead. Stock Management: Getting It Right […]
Good Leadership Qualities for 2025: A Guide for Front Desk Managers
In this edition of our Leadership in Hospitality Series, we focus on the Front Desk Manager – a pivotal role in any hospitality business. As the first and last point of contact for guests, the front desk sets the tone for their entire experience. In 2025, the role of a Front Desk Manager goes beyond […]
Identifying Fraudulent Activity Among Staff and Managing Risk: A Guide for Hotel General Managers
Fraud and internal risks are pressing concerns for hotel general managers (GMs), especially in high-end properties where financial transactions and valuable assets are part of daily operations. In 2025, the complexities of managing luxury hotels require GMs to be vigilant, proactive, and equipped with the right tools to safeguard their businesses. Ken Dulieu, Chairman of […]
Good Leadership Qualities for 2025: A Guide for Hotel General Managers
In 2025, hotel general managers (GMs) face an industry shaped by advancing guest expectations, sustainability demands, and innovative technology. A general manager’s leadership style can make or break the success of a property. As we enter a new year, here’s an in-depth guide on the qualities that will define effective leadership in the hospitality industry. […]
Winter-Themed Mocktails: Creative Recipes from the Capcon Team
This winter let’s make Dry January and the colder months a little more special. The team at Capcon has crafted a collection of tasty and warming mocktail recipes to keep spirits high. These drinks are perfect for entertaining, relaxing, or adding some sparkle to your seasonal menu. From indulgent chocolatey treat8s to refreshing citrus delights, […]
Keeping Your Pub Buzzy During Dry January: Embracing the Sober Curious Movement
As the Dry January movement gains momentum each year, the hospitality sector is presented with a unique challenge – and opportunity. With an increasing number of people embracing a “sober curious” lifestyle, pubs and bars in the UK have a chance to adapt and thrive by creating inclusive and engaging experiences for all patrons, whether […]
