Running a heritage hospitality site brings a unique set of challenges. Maintaining the charm and character that guests come for, while ensuring modern-day operational discipline, can be a delicate balance.
At Capcon, we work closely with some of the UK’s most historic venues – places where tradition is part of the brand, but where consistency, control, and compliance are still critical behind the scenes. Our stock auditing and inventory management services, powered by Nifty19, help heritage hotels protect their margins without compromising their identity.
The Challenge of Legacy Environments
In older properties, stock management often takes place in complex layouts — cellars down narrow staircases, event spaces across multiple floors, and front-of-house teams working around listed features or unusual floorplans. Add multiple revenue streams and rotating teams, and it’s easy for stock visibility to slip.
That’s where our auditors come in — not just to count, but to understand flow, identify issues, and bring clarity to stock consumption, wastage, and reporting.
Historic Sites in Action: Lygon Arms & Jamaica Inn
At The Lygon Arms in Broadway – part of the Inns of London and Hampshire (ILH) group – Capcon carries out monthly stocktakes across F&B outlets to help the team manage margins, reduce variance, and maintain consistency throughout this well-known countryside retreat. Set in a 16th-century building, it’s a hotel steeped in history, but one where operational discipline underpins luxury guest expectations.
Further southwest, Jamaica Inn in Bodmin, part of the Coaching Inn Group, is another iconic venue that relies on consistent stock audits to support smooth service. Nestled on Bodmin Moor and famed for its smuggling history, the inn blends storytelling with service – and routine stock control helps ensure that behind-the-scenes efficiency matches the strength of its brand.
How Nifty19 Helps Heritage Hotels Stay Agile
Our cloud-based platform Nifty19 supports multi-site operators and individual venues alike. For heritage sites, its biggest advantages include:
- Accessible digital reporting (no paperwork in the cellar)
- EPoS and procurement integration for seamless control
- Site-specific customisation that works around quirks
- Real-time variance analysis to reduce surprises
This enables venue managers to make proactive decisions, share insights with regional teams, and stay compliant – all while preserving the guest experience their hotel is known for.
Tradition and Technology Can Co-Exist
Stock control doesn’t have to feel clinical or corporate. When done well, it’s simply a tool to protect the standards you’ve worked hard to build – and to ensure every drink served and every dish plated is contributing positively to your operation.
At Capcon, we understand the rhythm of heritage sites, and we work with your team – not just your data – to support long-term performance.
📍 Interested in how we support historic venues with modern solutions?
Visit our Nifty19 website https://nifty19.com/ or message us directly here.
You can also find out more information about Capcon and our services to the hospitality sector here.
