Hospitality businesses have no shortage of data. But the real challenge is knowing which data matters — and how to use it. That’s where Nifty19, Capcon’s cloud-based stock control platform,
In today’s competitive hospitality sector, guest expectations are rising, margins are under pressure, and operational visibility has never been more important. While much of the focus rightly goes on the
In hospitality, success is often measured in guest reviews, service quality, and repeat bookings. But behind every glowing experience lies a complex operational engine — and at the heart of
For seasonal venues, getting off to a strong start is everything. Whether it’s a coastal holiday park, a countryside leisure retreat, or a multi-use event space, the ability to operate
Running a heritage hospitality site brings a unique set of challenges. Maintaining the charm and character that guests come for, while ensuring modern-day operational discipline, can be a delicate balance.
Hospitality operations may vary from site to site, but the challenges they face – from cost control to consistency – are surprisingly universal. Whether we’re working with a boutique hotel
We’re excited to introduce Nifty19, our rebranded and enhanced stock control solution, previously known as StockControls. This change reflects our commitment to providing agile and efficient inventory management tailored for
Chancellor Rachel Reeves delivered the Spring Statement on March 26, 2025, outlining measures aimed at stabilising the UK’s public finances amid global economic uncertainties. The statement includes several key points
When it comes to getting the most out of Procure Wizard (PW) for stock auditing, there’s only one name UKHospitality members need to know – Capcon. For over a decade,
In hospitality, strong financial leadership is vital. As rising costs and operational pressures continue to challenge the industry, the role of the Cost Controller has never been more critical. Behind
Food waste is one of the biggest hidden costs in the hospitality industry. Whether it’s over-ordering, portion control issues, or spoilage, wasted food directly impacts your bottom line. According to
Laundry is one of the most overlooked yet significant costs in hospitality operations. From hotels and resorts to holiday parks and major event venues, linens, towels, and uniforms represent a
Stock control is one of the biggest challenges hospitality businesses face. With rising costs, tighter margins, and unpredictable supply chains, every item on the shelf needs to be accounted for.
Hospitality is a tough industry. Rising costs, high customer expectations, and tight margins mean businesses need strong leadership at every level. At the heart of every successful operation is a
In recent years, law firms have become prime targets for fraud and cybercrime, and the numbers speak for themselves. Research reveals that 65% of UK law firms have been victims
Food fraud is a growing threat to the hospitality sector, with high-profile cases of mislabelling, theft, and adulteration making headlines. From the £300,000 artisan cheese heist to fake honey infiltrating
The UK’s hospitality sector, a vital component of the national economy, is confronting significant financial challenges due to recent policy changes and escalating operational costs. Effective from 6 April 2025,
The hospitality industry has always evolved to meet changing customer preferences, whether it’s adapting to dietary needs, embracing sustainability, or modernising technology. Yet one area still lags behind: alcohol alternatives.
For hospitality businesses, managing stock efficiently is one of the most important aspects of running a profitable operation. Whether you run a pub, restaurant, hotel, or bar, knowing exactly what
Fraud and compliance failures can cost hospitality businesses thousands in lost revenue, fines, and reputational damage. Without the right processes in place, businesses are at risk of theft, untracked losses,
By Capcon & Beavis Morgan The UK hospitality sector is facing yet another financial challenge, as recent increases in alcohol duties, upcoming waste packaging recycling fees, and potential changes to
In hospitality, housekeeping is the backbone of guest satisfaction. From maintaining immaculate rooms to ensuring smooth operations behind the scenes, housekeeping leaders play a vital role in the overall guest
The hospitality industry relies on trust. Guests hand over their personal and financial information every time they check in, book a table, or use an online reservation system. But what
In hospitality, small operational inefficiencies can add up to significant financial losses. Without proper stock control and insight into sales trends, businesses often find themselves with excess stock, wasted inventory,
The hospitality industry faced a busy and eventful season, with highs in guest numbers and challenges that tested operations. From unexpected shifts in demand to managing stock effectively, businesses had
In this edition of our Leadership in Hospitality Series, we focus on the Front Desk Manager – a pivotal role in any hospitality business. As the first and last point
Fraud and internal risks are pressing concerns for hotel general managers (GMs), especially in high-end properties where financial transactions and valuable assets are part of daily operations. In 2025, the
In 2025, hotel general managers (GMs) face an industry shaped by advancing guest expectations, sustainability demands, and innovative technology. A general manager’s leadership style can make or break the success
This winter let’s make Dry January and the colder months a little more special. The team at Capcon has crafted a collection of tasty and warming mocktail recipes to keep
As the Dry January movement gains momentum each year, the hospitality sector is presented with a unique challenge – and opportunity. With an increasing number of people embracing a “sober
There’s something magical about the festive season that transforms our tastes and habits, especially when it comes to drinks. Retro cocktails, with their nostalgic charm and unique flavours, are making
Christmas is a time of indulgence, creativity, and, let’s face it, that annual quest to figure out what to do with those dusty bottles of liqueur lurking in your bar.
By Ken Dulieu, Chairman of Capcon Limited and Head of Capcon Argen Fraud is not just a possibility – it’s a persistent and evolving threat that affects businesses across every
At Capcon, our mission is to help hospitality businesses overcome challenges, improve operations, and drive profitability through tailored solutions. In this case study, we’re proud to showcase how our expertise
Fraud can occur in any organisation, but a strong internal culture and proactive measures can drastically reduce its likelihood. Internal fraud – committed by employees, contractors, or other trusted individuals
As the hospitality industry gears up for 2025, businesses face an evolving landscape shaped by tighter regulations, shifting guest expectations, and technological advancements. Staying ahead of these trends is essential
It’s the most wonderful time of the year! The nights are colder, the pints are cosier, and your pub has the chance to transform into the ultimate festive haven. Whether
Seasonal hiring is a vital component of the hospitality industry, especially during peak times like holidays or tourist seasons. The need for extra hands to handle a sudden influx of
The festive season is a pivotal period for the hospitality industry, presenting both significant opportunities and unique challenges. As guests seek memorable experiences, the demand for exceptional service intensifies. Achieving
As cyber threats continue to evolve, it is crucial for small and medium-sized enterprises (SMEs) to understand the risks and implement effective defences. The Techn22 2024 Threat Report, compiled by
This week is Fraud Awareness Week – 17-23 November 2024 Fraud is a universal threat, costing businesses an estimated 5% of their annual revenue, according to Occupational Fraud 2024: A
The “Failure to Prevent Fraud” offence, introduced by the Economic Crime and Corporate Transparency Act 2023 (ECCTA), will take effect on 1 September 2025. This legislation is designed to hold
At Capcon, our commitment to enhancing the security and integrity of your business operations continues with our Dark Web Monitoring service, powered by Techn22. This established service is crucial for
In recent years, UK hospitality businesses have increasingly fallen victim to a troubling trend: dine and dash. According to ITV News, one-third of hospitality operators have been affected by this
In the first Labour Budget in over a decade, Chancellor Rachel Reeves laid out significant policy changes affecting the UK hospitality sector. For businesses already stretched by rising costs, this
Failure to Prevent Fraud Offence NEWS ALERT SENT FROM UKHOSPITALITY TO ALL MEMBERS – IMPORTANT UPDATE FOR ALL HOSPITALITY BUSINESSES Whether you are a UKHospitality member or not, this is
As the winter season approaches, hospitality businesses across the UK are gearing up for one of the busiest times of the year. Whether you run a pub, restaurant, or hotel,
The “Chocolicious” trend in the drinks sector is setting the tone for 2025, emphasising indulgence in premium and flavoured hot chocolates, signalling a shift towards luxury in everyday treats. This
The food and drink trends for 2025 as identified by Bidfood reflect an exciting blend of cultural exploration, health-conscious choices, and sustainable practices that promise to shape the future of
The hospitality sector is set to experience significant changes with the enforcement of the Tipping Act 2023, which come into effect on 1 October 2024. This legislation, amending the Employment
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