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Marcus Jones

Marcus Jones

Managing Director

Marcus joined Capcon in 1998 and has since led the organisation’s evolution into a recognised market leader in risk management, intelligence and compliance services. With a professional foundation in Hotel Management and over five years’ experience serving as a Magistrate, Marcus combines operational acumen with strategic governance expertise to drive Capcon’s vision and growth.

Throughout his tenure, Marcus has built and directed a multidisciplinary team of specialists committed to delivering data-driven, technology-enabled solutions that enhance risk visibility and decision making for clients. His leadership emphasises innovation, accountability, and the consistent delivery of value through insight, integrity, and service excellence.

Marcus is recognised for his expertise in due diligence, operational reviews, and the development and assessment of Standard Operating Procedures (SOPs), providing organisations with clear, pragmatic guidance in navigating increasingly complex risk environments. His approach ensures that risk strategies not only mitigate exposure, but also support operational efficiency, regulatory compliance, and the broader guest experience objectives of each client.

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