In today’s competitive hospitality sector, guest expectations are rising, margins are under pressure, and operational visibility has never been more important. While much of the focus rightly goes on the front-of-house experience, what happens behind the bar, in cellars, and across storage rooms can make or break performance.
At Capcon, we work closely with hotels, restaurants, and leisure venues across the UK and Europe, helping them maintain control where it counts most — in their inventory, reporting, and compliance. And although technology has transformed many aspects of hospitality, stocktaking remains one of the most vital disciplines, especially when paired with tools like our Nifty19 stock control software.
A Fresh Perspective on Stocktaking
Monthly, quarterly, and seasonal stocktakes are often seen as a box-ticking exercise. But done properly, they can highlight revenue leakage, inform purchasing strategy, and even contribute to guest satisfaction through consistency in offer and service. The real value lies not just in counting what’s there – but in interpreting what’s missing, what’s moving, and what that tells us.
Case in Point: Grand Hotel Birmingham
Our recent site visit to the Grand Hotel Birmingham, part of the Principal Hotel Group, is a great example. The audit covered Isaac’s Bar and the guest lounge areas used for meetings and events – spaces that see a constant flow of coffee, cocktails, and sweet treats throughout the day.
Here, inventory control is critical to service delivery. With multiple touchpoints and changing event schedules, only a system that provides clear, real-time visibility can keep operations tight and consistent. Our stocktake, supported by Nifty19, helps ensure that:
- Consumption is accurately tracked
- Wastage is minimised
- Reporting is immediate and actionable
- Service quality remains consistent across every area
Why Nifty19?
We developed Nifty19 to solve the real-world frustrations our auditors and clients face – from poor integration to unclear reporting. It’s cloud-based, compatible with EPoS and procurement platforms, and designed to be user-friendly for both operators and auditors.
When paired with Capcon’s on-site expertise, it provides an end-to-end solution for inventory management, making it easier to:
✔️ Track stock movement
✔️ Identify variances
✔️ Run compliance checks
✔️ Spot patterns across multiple sites
Bringing It All Together
The hospitality sector will always rely on personal service, but it’s what happens behind the scenes that ensures that experience is delivered with consistency, quality, and control.
Whether it’s a boutique hotel, a busy event venue, or a multi-site group, Capcon continues to support operators across the UK in tightening controls, reducing risk, and protecting profitability — all while setting the stage for better guest experiences.
📩 Want to know more about how Capcon can support your hospitality venue?
Visit our Nifty19 website https://nifty19.com/ or message us directly here on LinkedIn.
For more information about Capcon and our services to the hospitality sector, visit https://capcon.co.uk/
